CAN YOU SAY RESPONSIVE, RESPONSIVE, RESPONSIVE!!! I can’t begin to say enough about Cedez Travel, I would give them 10 stars if I could as I have used Cedez Travel to book multiple trips to include, individual, family, and large group travel. The attention to detail was superb. Cedric provided Red Carpet customer service from start to finish. He made my job as group leader (for a group of 25 meticulous women traveling from 11 U.S. cities) a complete breeze! At first we were undecided and Cedric went to work and researched and presented multiple options and countries based upon our desires, budget, and timeframe. He created a customized group link and presented each destination with a clickable link with prices and details that included property ratings/amenities, on site restaurants, excursions, and even local weather. This allowed everyone to access the link and review properties at their leisure. He managed the collection of down payments/final payments, roommates, and coordinating flights to maximize togetherness. As group leader I was given access to see important details, but I didn’t need it much as Cedric provided constant updates. He coordinated special requests, restaurant reservations, group spa time, and excursions. Once the group was in active travel status, Cedric provided up to date info on delayed and on time flights to all 25 ladies (individually). He was literally traveling with you. On one trip I arrived like at 3a.m. due to delays and when I turned on my phone, there was a text from Cedric saying “Jarens, I see you just arrived, welcome home, drive safe, and get some rest”. Never have I had a travel agent provide that level of customer service. Everyone and I mean even the pickiest ladies in our group (who are never satisfied), praised Cedric’s professionalism and thoroughness.
Obviously, Cedric is well traveled and his multi-cultural experiences provide a wealth of information to enhance your destination decision making and your in country enjoyment. On a cruise Cedric booked for me, he advised us of the best beachfront property/restaurant (by name) to have the taxi take us to with the best food and reasonably priced accommodations. We were already ahead of everyone else when we stepped off the ship because we knew exactly where we were going. And of course it was the best location and we got prime beach seating before all the chairs/umbrella’s sold out. I’ve never met Cedric in person, but I consider him a virtual family member! He’s definitely a keeper!
Jarens Banks
detailed updates leading up to our trip and the payment link was secure and convenient. More importantly, Cedric was available for questions concerning any and everything, from concerns about my expiring passport to ensuring we packed enough insect repellent!! Prior to being introduced to Cedez Travel, I’ve had the same agent for 10 years. She’s a great agent, however, it’s similar to moving from business to first class. It’s just that extra attention that makes the experience that much better! I look forward to booking my future vacations with Cedez Travel!!
